Privacy Policy for Elder Bloom Care
At Elder Bloom Care, safeguarding the privacy of our residents, their families, and visitors to our online platform is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our website and in relation to the services we provide, including long-term residential care, skilled nursing, rehabilitation services, dementia care, palliative care, social and recreational programs, dietary management, physical therapy, occupational therapy, speech therapy, medication management, and personal care assistance.
Information We Collect
We collect various types of information to provide and improve our services to you. This may include:
- Personal Identification Information: Such as names, addresses, phone numbers, email addresses, dates of birth, and other contact details when voluntarily submitted by visitors (e.g., through contact forms, service inquiries, or newsletter subscriptions).
- Health and Medical Information: For residents, this includes detailed health records, medical history, treatment plans, medication details, and other sensitive health data necessary for providing appropriate care. This information is typically collected directly from residents or their legal guardians/representatives upon admission or during the course of care, and is handled with the utmost confidentiality and in compliance with healthcare privacy regulations.
- Usage Data: Information on how our online platform is accessed and used. This may include internet protocol (IP) addresses, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This data is collected to improve website functionality and user experience.
- Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
The information we collect is used for various purposes inherent to our healthcare services and online presence:
- To Provide and Maintain Our Services: Including delivering long-term care, medical treatments, rehabilitation, and other services tailored to individual resident needs.
- To Respond to Inquiries: Addressing questions, requests for information, or appointments initiated through our website or direct contact.
- To Improve Our Website: Analyzing usage patterns and feedback to enhance our online platform's functionality, content, and user experience.
- For Internal Operations: Including data analysis, testing, research, statistical purposes, and to ensure the security of our services.
- For Communication: Sending important updates, professional newsletters, or information about our services, only with your explicit consent where required.
- To Comply with Legal Obligations: Fulfilling our duties under applicable laws, regulations, and governmental requests.
Disclosure of Your Information
We may disclose your information in certain situations, always with due care and in compliance with privacy laws:
- With Healthcare Providers: As necessary for the provision of integrated and comprehensive care to residents, including with doctors, specialists, therapists, and other medical personnel involved in a resident's care plan.
- With Third-Party Service Providers: We may engage third-party companies and individuals to facilitate our online platform or provide services on our behalf (e.g., website hosting, analytics, IT support). These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- To Protect Rights and Safety: In good faith, believing that such action is necessary to protect the rights, property, or personal safety of Elder Bloom Care, our residents, or the public.
- With Consent: With your explicit consent, we may share information for purposes not outlined in this policy.
Data Security
The security of your data is critically important to us. We implement a variety of technical and organizational measures designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include secure servers, encryption, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These rights may include:
- The Right to Access: To request copies of your personal data.
- The Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: To request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: To request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: To object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please contact us:
- Elder Bloom Care
- 887 Bedok Reservoir Road, Unit 06-03
- Singapore, Singapore, 479234
- Phone: +65 6789 1234